Leesburg Electric has introduced a new text-based outage alert system in an effort to better communicate with customers, announced the city of Leesburg on Friday.
Using mobile phones, customers can text “OUT” to 352-728-9830 to report a power outage. Once an outage has been reported, Leesburg Electric will text back an estimated time of restoration if one is available. A text will also be sent once the power has been restored. Customers can text “STATUS” at any time during an outage event to request an update.
Current customers with up-to-date mobile telephone information will automatically be enrolled in the service and should receive a welcome message. Customers can also opt-in by texting “POWER” to 352-728-9830. Those who do not wish to receive text alerts for outages can simply text “QUIT” to opt out of the system. Texts received from a phone number not associated with an account will be prompted to contact the city for assistance.
“We understand the importance of being able to easily report an outage,” said City Manager Al Minner. “The new outage text messaging system gives our customers a quick and efficient way to communicate with us if their power goes out.”
Since this system uses data derived from the phone number associated with the utility account, it is important for customers to ensure their account is current. Account information can be updated online through the Customer Service Utility Account FAQ webpage at www.LeesburgFlorida.gov or by calling Customer Service at 352-728-9800 option 2.
For more information, visit the power outage section of the city of Leesburg website at www.LeesburgFlorida.gov.
