Duke Energy has completed a multiyear effort in Florida to upgrade nearly 2 million customer meters to smart meters – digital meters that offer customers more options and improved service.
The new smart meters are part of Duke Energy’s commitment to building a smarter energy future. The investment in this digital technology will help the company meet the changing needs and expectations of customers.
“Customers have told us they want more timely access to their energy usage information and bringing this technology to Florida is one way for us to better meet those expectations,” said Melissa Seixas, Duke Energy Florida state president. “Smart meters will help us identify and respond faster to customer outages and give our customers tools to help them make smart energy choices to best fit their needs.”
The new meters are an evolution of the company’s previous meter-reading technology and provide a number of enhanced services that offer residential and some business customers more control over their energy use. Options include opportunities to pick billing due dates and receive usage alerts. Such alerts can help customers better understand and budget for their energy consumption.
Smart meters measure and record electricity usage at regular intervals and send the data wirelessly to customers and the power company, much like how your home Wi-Fi works. Customers can access the information online by logging on to their Duke Energy Account.
